Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Eligibility for Returns:

• Items must be in the same condition that you received them: unused, with tags, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

To initiate a return or exchange, please contact us at admin@thegirocompany.com.

• Once your return is approved, we will provide a prepaid return shipping label and instructions for sending back your package.

• Note: Items returned without prior authorization will not be accepted.

Damages and Issues:

• Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will work to resolve the issue promptly.

Exceptions / Non-Returnable Items:

• The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants).

• Custom or personalized products.

• Personal care items (e.g., beauty products).

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards are not eligible for returns.

Exchanges:

• If you’d like to exchange an item, return the original product, and once your return is approved, you can place a new order for the desired item.

Refund Processing:

• Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 14 days to your original payment method.

• If you haven’t received your refund after 14 days, please contact us at admin@thegirocompany.com.

European Union 14-Day Cooling-Off Period:

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. Items must meet the return eligibility criteria mentioned above.